RESCHEDULING

Customers must give us 72 hrs notice of rescheduling or reschedule fee will be applied to the invoice.

FOR MOWING

Mowing Season – The quoted price will be billed to your payment method on file the day of service. This will include 36 weekly visits. If requested, bi-weekly winter services will be billed at the same rate, but on a bi-weekly schedule.

Skipping Service – Our crew leaders are trained professionals. When they arrive on the job site, they analyze the status of your lawn. If it appears that it does not need to be mowed and would benefit from skipping a week of service, then the crew leader will make a note of the skipped service and you will be notified. This may happen during periods of drier periods or toward the beginning or end of the season. Otherwise, your lawn will be mowed weekly. You are allowed two requested skips per year at no charge, if requested at least 24 hours before your service is scheduled to be performed. If you request to skip service with less than 24 hours notice, or request more than two skips per season, your account will be charged $25 per event.

Requesting to mow shorter – Please be advised that we mow at 2.5-3 inch blade length during the spring/ fall and 4 inches during the summer. This guarantees optimal health, quality, and aesthetics of your lawn. Mowing shorter than 2.5-3 inches damages grassroots, promotes weed growth, and destroys the overall look of your lawn. We take pride in the lawns we mow. We want you to take pride in the health and beauty of your lawn as well.

First Service – The quote we calculated for you pertains to the assumption that the condition of your property is maintained. As a precautionary measure, we attend to the safety of our employees and the vigor of our top-of-the-line equipment. There will be an additional one-time clean-up fee added to the first service if we find an excess of overgrown grass, tree debris, trash, fecal matter, or other foreign debris. Such rare and unforeseen circumstances may result in our temporary denial of service until further communication with the client, and his or her acceptance of additional charges.

Payment- Payment for lawn maintenance services will be charged to your card on file after every service. An electronic receipt will be sent to you via email. If a payment is unable to be processed, service will be put on hold until payment is made, and a $25 late fee will be charged to your account. Repeated unsuccessful payments may result in termination of service.

Clean up, Excessive Tree Discharge – If a storm or heavy wind, tree (or neighbor Tree) leaves behind excessive sticks, tree limbs, and/or yard debris, there will be a clean-up fee attached in addition to your weekly service cost. We will communicate with you before any work is done. If your lawn has acquired heavy debris between service dates, please contact us to discuss your options.

Scheduling- Lawn care services are placed on a weekly schedule and adjusted as needed throughout the season by our professionals. Please note that if our lawn care crews come to your property to perform scheduled lawn care service and your lawn is freshly mowed by another person or provider without notice to our company, a charge of 50% of your regular service cost will be assessed to your account.

Termination – 1 week (7 day) written notice should be given for any terminations in recurring service.

Continuation of service – Once weekly services begin, you will be placed on our annual schedule for service to resume each spring. Written notice of cancelation is necessary from either party to end service.

FOR LANDSCAPE DESIGN, INSTALL, AND MAINTENANCE

Indemnification – By accepting this estimate, you agree to indemnify, defend, and protect Special T Landscaping from any and all lawsuits and costs of every kind pertaining to these services, any false information delivered by the customer about the property, or failure to deliver relevant information to Special T Landscaping.

Scope of Work – By accepting this estimate, you understand the scope of work listed in this proposal. Special T Landscaping has no responsibility or liability for services that were not performed, if not listed in this service estimate. If you have any questions about the scope of work in this project, please contact us before accepting this estimate. If for any reason the scope of work should change or increase due to customer request or matters out of our control, the customer will be required to accept a submitted change order and the compensation amount may change.

Payment – When you have accepted an estimate, you will be prompted to enter your credit card information into our Docusign agreement. This must be completed before your first service can be scheduled. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company.

Promotion – Special T Landscaping may take photographs and/or video of your property, in terms of “before” and “after” purposes. By accepting this estimate, you grant us permission to take such photographs and videos and give us the sole rights to the property of these photographs and videos.

Utilities – By accepting this estimate you agree that Special T Landscaping will not be responsible for any damage to underground utilities including water lines, power lines, irrigation lines, landscape lighting lines, gas lines, cable lines, and any other utilities underground on your property. The client is exclusively responsible for any damage to buried utilities and other unforeseen obstacles.

Service Date – If we have not already provided you with your date of service, upon clicking “Accept Proposal”, a member of Special T Landscaping will contact you to discuss service dates and times. The chosen day of the week will be consistently recurring (mowing only), depending upon inclement weather and certain holidays. If rain hinders our ability to safely perform services to your property, your service will date will be adjusted as needed.

Satisfaction Guarantee – Your 100% satisfaction is guaranteed. If for any reason you are not satisfied with the quality of service you have received, please contact us within 24 hours of your service date. This contact may be in the form of a phone call, voicemail, or email. Please leave your contact information and describe the issue in detail. If you contact us after regular business hours, we will contact you as soon as possible when we reopen. If an issue should arise after the 24-hour window, it may be due to an issue of nature or other circumstance that could prevent us from correcting the problem at no charge.

FOR CHRISTMAS LIGHTS

Indemnification – By accepting this estimate, you agree to indemnify, defend, and protect Special T Landscaping from any and all lawsuits and costs of every kind pertaining to these services, any false information delivered by the customer about the property, or failure to deliver relevant information to Special T Landscaping.

Scope of Work – By accepting this estimate, you understand the scope of work listed in this proposal. Special T Landscaping has no responsibility or liability for services that were not performed, if not listed in this service estimate. If you have any questions about the scope of work in this project, please contact us before accepting this estimate. If for any reason the scope of work should change or increase due to customer request or matters out of our control, the customer will be required to accept a submitted change order and the compensation amount may change.

Payment – When you have accepted an estimate, you will be prompted to enter your credit card information into our Docusign agreement or someone from our office will reach out and get your card info over the phone. This step must be completed before your service can be scheduled. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company. 75% of the above price will be billed at scheduling and the rest will be billed at a takedown.

Promotion – Special T Landscaping may take photographs and/or video of your property, in terms of “before” and “after” purposes. By accepting this estimate, you grant us permission to take such photographs and videos and give us the sole rights to the property of these photographs and videos.

Monitoring – Special T Landscaping will monitor your decorations for the duration of the holiday season. No additional charges for changing out bulbs. We are not responsible for acts of god such as extreme weather events including rain, wind, hail, snow, tornadoes, etc. We will always repair any decoration that does not function because of faulty lights, timers, or cords.

Service Calls and Warranty – Special T Landscaping will test all lighting at the completion of installation and will leave the project fully functional. The contractor will provide the customer with up to one FREE service call between the installation date and December 23rd; however, a $25.00 service fee will apply to repairs that result from the following: 1. Severe weather conditions such as excessive wind or rain. 2. Tampering by animals such as chewing through wires. 3. Changes made by customer such as tethering personal lights to Special T Landscaping lights, 4. Changes made by landscapers, i.e. unplugging power source to get to the destination, etc. Restrictions apply to service calls requested between Christmas Eve and New Year’s Eve.  For all other non-warranty-related repairs, a $60/man-hour service call rate will apply once on the property (ie: restringing fallen lights.).

Special T Landscaping offers a 3 year warranty on all lights purchased and installed by our company from the date of installation. We must service the lights each year (install and takedown) for your warranty to remain valid.

Service Date – If we have not already provided you with your date of service, upon clicking “Accept Proposal”, a member of Special T Landscaping will contact you to discuss service dates and times. The chosen day of the week may depend upon inclement weather and certain holidays. If rain hinders our ability to safely perform services to your property, your service will date will be adjusted as needed.

Satisfaction Guarantee – Your 100% satisfaction is guaranteed. If for any reason you are not satisfied with the quality of service you have received, please contact us within 24 hours of your service date. This contact may be in the form of a phone call, voicemail, or email. Please leave your contact information and describe the issue in detail. If you contact us after regular business hours, we will contact you as soon as possible when we reopen. If an issue should arise after the 24-hour window, it may be due to an issue of nature or other circumstance that could prevent us from correcting the problem at no charge.